This Privacy Policy explains how mama4d collects, uses, stores, and protects your personal data when you use our Platform. Please read it carefully alongside our Terms & Conditions.
mama4d ("we", "us", "our") is committed to protecting the privacy and personal data of every individual who accesses or uses our Platform at mama4d.one. This Privacy Policy sets out in clear terms what personal data we collect about you, the purposes for which we use it, the legal bases on which we rely, how long we retain it, and the rights available to you in respect of your personal data.
By registering an Account with mama4d, using the mama4d Login portal, making a deposit, or otherwise interacting with our Platform, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read together with our Terms and Conditions and our Responsible Gaming Policy.
mama4d takes its obligations under applicable data protection legislation seriously. We process personal data only where a lawful basis exists and we do not sell, rent, or otherwise commercialise your personal data to third parties for their own independent marketing purposes.
For the purposes of applicable data protection law, mama4d is the data controller in respect of personal data collected through the Platform. The data controller is responsible for determining the purposes and means of processing your personal data. For all privacy-related enquiries, please contact us using the details set out in Section 15 of this Policy.
Depending on how you interact with mama4d, we may collect and process the following categories of personal data:
| Category | Examples |
|---|---|
| Identity Data | Full name, date of birth, gender, government-issued ID number, passport or MyKad copy |
| Contact Data | Email address, mobile phone number, residential address (including city, postcode, state) |
| Account Data | Username, encrypted password hash, account registration date, mama4d Login activity |
| Financial Data | Payment method details (e-wallet ID, bank account numbers for withdrawal), transaction history, deposit and withdrawal amounts |
| Gaming Data | Game history, bet amounts, win/loss records, session duration, game preferences, bonus usage |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, time zone |
| Usage Data | Pages visited, navigation paths, click behaviour, session timestamps, feature engagement |
| Communications Data | Records of support conversations, live chat transcripts, email correspondence, and survey responses |
We do not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless required for specific responsible gaming purposes (for example, where you voluntarily disclose a health condition in the context of a self-exclusion request), in which case we handle such data with heightened care.
mama4d collects personal data through the following means:
mama4d processes your personal data for the following purposes, each supported by a corresponding lawful basis:
| Purpose | Lawful Basis |
|---|---|
| Account registration and management, including mama4d Login authentication | Performance of contract |
| Processing deposits and withdrawal requests | Performance of contract |
| Identity and age verification (KYC/AML compliance) | Legal obligation |
| Fraud prevention, detection, and investigation | Legitimate interests / Legal obligation |
| Personalising game recommendations and promotional offers | Legitimate interests / Consent |
| Responsible gaming monitoring and intervention | Legal obligation / Legitimate interests |
| Customer support and dispute resolution | Performance of contract / Legal obligation |
| Platform analytics and performance improvement | Legitimate interests |
| Compliance with applicable laws and regulatory requirements | Legal obligation |
Where we rely on legitimate interests as a lawful basis, we carry out a balancing test to ensure that our interests are not overridden by your interests or fundamental rights and freedoms. You may contact us to obtain further information about any such balancing test.
Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits and store certain preferences or session information. mama4d uses cookies and similar technologies to enable core Platform functionality and to analyse usage patterns.
You may control cookie settings through your browser. Disabling certain cookie categories may affect your ability to use some Platform features, including the mama4d Login session persistence and game loading functions. Continuing to use the Platform without adjusting cookie settings constitutes your consent to our use of non-essential cookies.
mama4d does not sell your personal data. We may share your data with the following categories of recipients only where necessary and subject to appropriate safeguards:
All third parties with whom we share personal data are required to process it only for the specified purpose, in accordance with our instructions, and subject to appropriate contractual and technical safeguards.
Some of the service providers and technology partners used by mama4d may be located outside Malaysia. Where personal data is transferred internationally, mama4d ensures that appropriate safeguards are in place — including standard contractual clauses or equivalent data transfer mechanisms — to protect your personal data to a standard at least equivalent to that required under applicable Malaysian data protection law.
mama4d retains personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:
When personal data is no longer required for any lawful purpose, it is securely deleted or anonymised in accordance with our data destruction procedures.
Subject to applicable law, you have the following rights in relation to your personal data held by mama4d:
To exercise any of these rights, please contact us at [email protected] with your registered Account username and the nature of your request. We will respond within 30 calendar days. We may request proof of identity before processing certain requests.
mama4d implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
No method of electronic transmission or storage is 100% secure. While mama4d takes every reasonable precaution to protect your data, we cannot guarantee absolute security. You are also responsible for maintaining the security of your mama4d Login credentials and should report any suspected breach immediately to our support team.
The mama4d Platform may contain links to third-party resources or services referenced for informational purposes. This Privacy Policy applies solely to the mama4d Platform. mama4d has no control over, and accepts no responsibility for, the privacy practices or content of any third-party website or service. We encourage you to review the privacy policies of any third-party services you access.
The Platform is strictly restricted to individuals aged 21 years and above. 21+ mama4d does not knowingly collect personal data from individuals under 21. If we become aware that personal data has been collected from an underage individual, we will immediately close the associated Account, delete the data, and take appropriate steps to prevent recurrence. If you believe that a person under 21 has provided personal data to mama4d, please contact us immediately at [email protected].
mama4d reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform functionality. The updated Policy will be published on this page with a revised effective date. Where changes are material, we will endeavour to provide advance notice via your registered email address. Your continued use of the Platform after the effective date of an updated Policy constitutes acceptance of the revised terms. If you do not accept the updated Policy, you must close your Account and cease using the Platform before the effective date.
For any questions, requests, or concerns relating to this Privacy Policy or the processing of your personal data by mama4d, please contact our privacy team at the following address. Please include your registered Account username in all correspondence.
Email: [email protected]
We aim to acknowledge all privacy-related enquiries within 5 business days and to resolve them within 30 calendar days of receipt.
All data transmitted through the mama4d Platform is protected by 256-bit SSL/TLS encryption. Your login credentials, payment details, and personal information are never sent or stored in plain text.
mama4d does not sell, rent, or license your personal data to any third party for their own marketing or commercial purposes. Your data is used exclusively to operate and improve the Platform and meet legal obligations.
Identity documents submitted for KYC verification are handled by certified third-party verification partners and stored encrypted at rest. Access is restricted to authorised compliance personnel only.
You have the right to access, correct, delete, and port your personal data held by mama4d. Submit a request to our privacy team at any time and we will respond within 30 calendar days.
mama4d uses cookies only for necessary Platform functions, performance analytics, and personalisation. You can manage non-essential cookies through your browser settings at any time without affecting your account.
We keep your personal data only for as long as legally required or operationally necessary. Account data is retained for a minimum of 7 years post-closure to satisfy financial record-keeping obligations, then securely destroyed.
If you have questions about how mama4d handles your personal data, or want to exercise your data rights, our support team is available 24/7. Sign in to access live chat or reach us by email.
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